Return Policy

Return Policy

Articles are accepted for credit or exchange within 10 days of receipt. All items must be in saleable condition and in original packaging. Some exclusions may apply.  Please note that all custom items are FINAL SALE and may not be returned or exchanged.


Casual Carats offers complimentary shipping for any item that you would like to return. Simply email us for a return authorization and return label at info@casualcarats.com. Then drop off your package at the nearest Post Office or UPS, depending on which label you receive.

Risk-Free 100% Satisfaction Guarantee

We guarantee your satisfaction on every product we sell and stand behind our products and manufacturing of all our pieces. Our pieces are thoroughly inspected before shipping. Should you receive an item that is damaged, please contact us immediately. 

How to Return an Item
Products purchased at an authorized Casual Carats retailer must be returned at that retailer. Items ordered online can only be returned online. You may initiate a return through www.casualcarats.com.