Jewelry Repair Policy
Casual Carats® Rings
Within one year of the original purchase date, Casual Carats® will accommodate one repair or replacement of a Casual Carats® ring at no cost. This includes damage to either the silicone or setting.
After one-year, damaged silicone may be sent in for replacement at a cost of $29.95, which includes return shipping and handling. Repairs or replacement of Casual Carats® ring settings will be at the customer’s expense.
Sale items are not covered by our warranty IF item is discontinued.
Casual Carats, LLC is not responsible for lost or damaged jewelry after delivery has been accepted.
Casual Carats® Rubber and Diamond Bracelets
Within one year of the original purchase date, Casual Carats® will repair a Casual Carats® bracelet that fails due to a defect in material or workmanship with like quality materials at no cost.
After the first year Casual Carats® will facilitate a bracelet repair with like quality materials at an additional cost.
If a Casual Carats® bracelet fails due to non-compliance with usage guidelines, we will facilitate repairs with like quality materials at an additional cost.
Caring for your Casual Carats® Rubber and Diamond Bracelet
Protect your bracelet by removing it before applying any beauty products such as perfume, skincare or lotions. Certain chemicals in these products will discolor and damage the rubber. Extend the life of your bracelet by removing it before swimming or bathing.
When doing household chores, it’s best to remove your bracelet as items like essential oils, laundry detergents and abrasive cleaners may damage the rubber. Be aware that repeated contact with dark textiles will discolor light colored bracelets.
To clean your bracelet
- Put a few drops of dish soap into a bowl of warm water. Dip a cotton cloth in the soapy water and use it to wipe down your bracelet.
- Put the bracelet in the water and submerge it for a few minutes.
- Remove the bracelet from the soapy water and lay it on a cotton cloth. Use a soft bristle toothbrush to clean any remaining dirt or debris, using soft, circular motions. No overly-aggressive scrubbing.
- Rinse off any remaining soap from the bracelet. Dry with a cotton or microfiber cloth. Make sure your bracelet is completely dry before wearing it again. Do not dry in direct sunlight as UV rays decrease the lifespan of your bracelet.
If you have any questions regarding our warranty or caring for your pieces please email us at email@example.com.